Window Warranty Coverage in Maryland & Virginia

JDH's window warranty is two stacked warranties. JDH covers installation workmanship for 5 years from the install completion date - shimming, anchoring, flashing, sealing, exterior caulk, sill pan, water management. ProVia's manufacturer warranty covers the window unit itself: Lifetime Limited Transferable on materials and vinyl (Aeris/Endure/Aspect), 20-year glass seal failure coverage, and Lifetime accidental glass breakage on Aeris/Endure/Aspect for the original homeowner. Both warranties run in parallel. JDH owns the first 5 years of claims regardless of which warranty applies.

Yes - with one important nuance. The base ProVia window warranty (materials, vinyl, workmanship, glass seal failure) transfers once to a subsequent purchaser. The accidental glass breakage benefit on Aeris, Endure, and Aspect is non-transferable - it stays with the original purchaser only. JDH's 5-year workmanship warranty transfers in full to a new homeowner for the remainder of the coverage period - no paperwork, no fee. When listing your home, share the install paperwork and warranty document with your buyer; the home inspector can verify it.

It covers a lot - but there are specific requirements. On Aeris, Endure, and Aspect windows, ProVia covers accidental glass breakage for the lifetime of the original purchaser, free of charge, for any accident not covered by your homeowner's insurance (or within your deductible). Requirements: the glass unit must use ComforTech Warm Edge Super Spacer Glazing (standard on these lines). Exclusions: the ecoLite line is NOT covered for accidental breakage; insulated glass units with internal blinds are excluded; garden windows are excluded; non-single-family structures (apartments, commercial) are excluded; clear-glass units (no Super Spacer) carry only the 10-year seal coverage. JDH files breakage claims on your behalf during the 5-year window.

The most common voiders: aftermarket window film or coatings applied by another party (can void the glass seal warranty); third-party penetrations to the JDH-installed window frame or trim (alarm sensors, custom shutter mounts) - though JDH offers a free post-third-party-work inspection to restore coverage; unauthorized modifications or repairs by another contractor; cleaning with abrasives or chemicals not recommended by ProVia. Notably, missed routine maintenance (washing, weatherstripping inspection) does NOT void JDH's workmanship warranty. Acts of God (wind beyond manufacturer rating, hail breaking glass, lightning, tree-strike) are excluded but route to insurance.

20 years on the Aeris, Endure, and Aspect lines. 10 years on the ecoLite line (the budget-tier glass-seal term). Glass seal failure is the most common long-term window issue and shows up as fogging or moisture between the panes of an insulated glass unit. ProVia replaces failed glass units free of charge during the coverage window. The warranty transfers once to a subsequent purchaser. JDH files the seal failure claim on your behalf during the 5-year workmanship window.

Call the JDH office at (443) 241-7356. Jessica Commodore pulls your install file and documents the issue. Send photos or videos to speed the evaluation. Steve Dean, JDH's Production Manager, inspects the window on-site within 2 business days. Steve's evaluation determines the cause: workmanship (shimming, flashing, caulking, exterior seal) - JDH covers under the 5-year workmanship warranty; material (frame defect, glass seal failure, hardware failure) - JDH files the ProVia claim on your behalf. Most repairs completed within 7 days of confirmation. If active leaking is occurring, JDH provides temporary mitigation at no charge during the repair-waiting period.

Post-install breakage routes to ProVia's manufacturer warranty, not JDH's workmanship. If your window is an Aeris, Endure, or Aspect with Super Spacer glazing: ProVia's accidental glass breakage clause covers the replacement glass free of charge for the original purchaser. If your window is an ecoLite, or any insulated-blind unit, garden window, or commercial install: not covered by ProVia's breakage clause - routes to your homeowner's insurance. JDH files the ProVia claim on your behalf during the 5-year workmanship window; after year 5, you can file directly or JDH will assist as a courtesy.

JDH handles ProVia warranty registration on your behalf at the time of install - you do not need to take any action. The Hardie/Owens Corning style of "homeowner registers their own warranty" does not apply to ProVia in the JDH install flow. If you want a copy of your warranty document for your records, Jessica Commodore can provide one at no charge. When you sell the property, the warranty transfers automatically; share the install paperwork and warranty document with the buyer.