Accessibility Statement

Our Commitment

JDH Remodeling is committed to ensuring digital and physical accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this.

Accessibility is not a one-time project for us. It is an ongoing responsibility that touches our website, the phone and text channels we use to communicate, and the in-person experience our inspection and crew teams provide on every property we visit.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

jdhremodeling.com is partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standard. See the Known Limitations section below for details on the specific areas under active remediation.

Measures We Take to Support Accessibility

JDH Remodeling takes the following measures to ensure accessibility:

• Include accessibility as a requirement in the design and development of all new pages and features on our website.
• Use semantic HTML, proper heading structure, and ARIA landmarks so that screen readers and keyboard navigation work as intended.
• Maintain color contrast that meets or exceeds WCAG 2.2 AA ratios (4.5:1 for body text, 3:1 for large text and interactive elements).
• Provide descriptive alternative text for meaningful images, including roof inspection photos, team photos, and project galleries.
• Ensure forms have labeled inputs, accessible error messages, and keyboard-accessible submit and reset actions.
• Support keyboard-only navigation across the site, including focus indicators on every interactive element.
• Test with multiple assistive technologies and browsers before launching new pages.
• Train customer-facing team members on accessible communication practices for phone, text, email, and in-person inspections.
• Review and refresh this Accessibility Statement at least once per year, or when major changes to the website occur.

Technical Standards

Our website is built using:

• HTML5, CSS3, and JavaScript (ECMAScript 2020 or later)
• WAI-ARIA roles and properties where appropriate
• Responsive design that adapts to desktop, tablet, and mobile screen sizes
• Standards-based forms with explicit labels and instructions

Pages render and function across the latest two major versions of Chrome, Edge, Firefox, and Safari on Windows, macOS, iOS, and Android.

Compatibility With Assistive Technology

jdhremodeling.com is designed to be compatible with the following assistive technologies:

• Screen readers: NVDA, JAWS, VoiceOver (macOS and iOS), TalkBack (Android), and Narrator (Windows).
• Screen magnifiers and operating-system zoom features.
• Speech-recognition software including Dragon NaturallySpeaking and Voice Control.
• Keyboard-only navigation using Tab, Shift+Tab, Enter, Space, and arrow keys.
• High-contrast mode and dark-mode browser preferences.

If you encounter a barrier with any specific assistive technology and browser combination, please contact us so we can investigate.

Known Limitations

Despite our best efforts, some parts of the website may not yet be fully accessible. We are actively working to address the following:

• Legacy WordPress content: A small number of older blog posts and pages predating our current standards may contain images without descriptive alt text or PDFs that have not yet been tagged for screen reader use. These are being remediated on a rolling basis as content is updated.
• Embedded third-party widgets: Certain third-party tools we embed (such as financing application widgets, review feeds, and ad-tracking forms) are controlled by external providers and may not fully meet WCAG 2.2 AA. We monitor these providers and request remediation, but cannot guarantee their conformance.
• User-submitted photos: Photos uploaded directly by customers through quote-request forms do not always include alternative text. We process these internally and add alt text where the image is published to the public site.
• Embedded maps: Interactive maps (e.g., Google Maps) provide alternatives such as address information and click-to-call phone numbers; the visual map itself may not be fully accessible by keyboard.

If you need information that is locked behind one of these barriers, contact us using any of the channels in the Feedback section below and we will provide an accessible alternative within five business days.

In-Person, Phone, and Text Service Accommodations

Web accessibility is only part of the picture. JDH Remodeling provides reasonable accommodations across the entire customer journey at no additional cost:

• Telecommunications relay services: We accept calls placed through TRS / 711 and TTY relay services. Our team is trained to communicate effectively with relay operators.
• Large-print and high-contrast estimates: If standard PDF estimates are difficult to read, we will provide a large-print or high-contrast version of your project estimate on request.
• Alternative communication formats: Email, text message, video call, or in-person consultations are available based on what works best for you.
• ASL interpreters: For deaf or hard-of-hearing customers, we will arrange an American Sign Language interpreter for in-person inspections and consultations on request, with reasonable advance notice.
• Spanish-language service: Production crews and select office team members are bilingual in English and Spanish. Spanish-language consultations and on-site communications are available on request.
• Mobility accommodations: Our inspection team can accommodate homeowners with mobility limitations by scheduling consultations outdoors, on accessible levels of the property, or by phone or video when in-person review is not practical.
• Caregiver-present consultations: We welcome the presence of family members, caregivers, or authorized representatives during inspections, consultations, and contract signings.

AI Voice Agent and Human Handoff

Our automated voice and text systems are designed to be patient, repeat information clearly, slow down on request, and never penalize you for needing extra time or clarification. We do not use voice biometrics, voiceprint identification, or any system that would prevent a caller with a speech difference or accent from completing their inquiry.

Third-Party Content

Our website may include third-party content such as embedded reviews, manufacturer warranty registration links, financing applications, and social-media feeds. These third-party components are governed by their own accessibility policies and may not meet the same standards we apply to our own content. If you encounter a barrier in third-party content while using our website, please contact us so we can either provide the information in an alternative format or escalate the issue to the provider.

Feedback & Reporting Accessibility Issues

We welcome feedback on the accessibility of jdhremodeling.com and our service experience. If you encounter an accessibility barrier or have a suggestion to improve, please let us know through any of the channels below. We aim to acknowledge accessibility feedback within two business days and provide a substantive response or remediation plan within five business days.

When you contact us, please include:

• The URL of the page or a description of the service experience involved
• The assistive technology and browser you were using, if applicable
• A description of the issue and the outcome you expected
• Your preferred way for us to follow up (phone, text, or email)

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act (ADA):

• ADA.gov Complaint Form
• U.S. Department of Justice, Civil Rights Division, 950 Pennsylvania Avenue NW, Washington, DC 20530
• Toll-Free ADA Information Line: 1-800-514-0301 (voice), 1-833-610-1264 (TTY)

Maryland residents may also contact the Maryland Commission on Civil Rights.