Privacy Policy

We are J.D. Hayden, LLC, doing business as JDH Remodeling (“JDH Remodeling,” “we,” “us,” “our”), a company registered in Maryland, United States, located at 4821 St Leonard Rd Suite 201, St Leonard, MD 20685.

At JDH Remodeling, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://jdhremodeling.com/ (“Website”), call us, text us, or use our services. By using our Website, contacting us, or using our services, you agree to the practices outlined here. If you do not agree, please do not use the Website or contact us.

For questions or concerns, contact us at Info@JDHremodeling.com or (443) 241-7356.

Information We Collect

We collect information you provide, information gathered automatically, and information from third parties, depending on how you interact with our Website, our team, and our services.

Personal Information

We collect personal information you voluntarily provide when you request a quote, schedule an inspection, place an order, create an account, or contact us. This may include:

• Name
• Email address
• Telephone number (including mobile number)
• Property address (the home or building where work will be performed)
• Billing and mailing addresses
• Project details you share (e.g., scope of work, insurance claim information, photos)
• Payment information (processed securely by third-party providers; we do not store card numbers)

We may also collect information you share in forms, surveys, customer service inquiries, or during phone, text, or email conversations.

Call Recordings and Transcripts

Recordings and transcripts may be stored by us and our service providers and may be reviewed by humans and by automated systems, including artificial intelligence (AI) models, to summarize the call, schedule appointments, or improve service quality.

Text Messages

Text messages you exchange with our business numbers are logged and may be stored by us and our communications providers. Some replies may be sent by automated systems (see Automated and AI-Assisted Communications below).

Anonymous and Automatically Collected Information

We automatically collect non-identifying information when you use our Website, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages visited, time on page, and click paths
• Marketing click identifiers (such as gclid from Google Ads, fbclid from Meta Ads, and standard UTM parameters) used to attribute leads to advertising campaigns

This helps us improve the Website, measure advertising performance, and route inquiries to the right team.

Third-Party Information

We may receive information about you from third parties—such as Google Local Services Ads, lead aggregators, or marketing partners—to update our records, verify identity, or respond to your inquiry. We only act on third-party data when you have consented or when a lead-generation service has confirmed your interest in our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your Website experience and measure performance.

• Our Cookies: Session cookies (temporary) and persistent cookies (stored until deleted) to remember preferences and keep forms functional.
• Analytics Cookies: Google Analytics 4 and similar providers place cookies that help us understand how visitors use the site in aggregate.
• Advertising Cookies: Google Ads, Meta (Facebook / Instagram), Microsoft Advertising, and similar networks may place cookies and pixels to measure ad performance and serve relevant ads. These are governed by the privacy policies of those networks.
• Managing Cookies: You can disable cookies in your browser settings or via the cookie banner where available. Disabling cookies may affect site functionality.

We do not use spyware or invasive tracking. We do not engage in cross-context behavioral advertising of children’s data.

How We Use Your Information

We use your information to provide services, communicate with you, and improve our business. This includes:

• Scheduling inspections, sending estimates, and processing orders
• Providing customer support and warranty service
• Sending text messages or emails (with your consent) for project updates, scheduling, promotions, or newsletters
• Recording and transcribing calls for quality, dispatch, training, and lead management
• Analyzing Website and advertising performance to improve targeting and reduce wasted ad spend
• Generating quotes and proposals from your project information
• Complying with legal, tax, warranty, and licensing obligations
• Detecting and preventing fraud, abuse, and security threats

Text and Email Communications

By providing your mobile number or email address and opting in (e.g., checking a consent box on a form), you consent to receive text messages and emails from JDH Remodeling. These may include:

• Transactional messages (e.g., appointment confirmations, project updates, invoices)
• Promotional offers and seasonal reminders
• Newsletters or service announcements

Text Message Consent and 10DLC Compliance

Our business SMS messaging is registered with U.S. mobile carriers under the 10DLC framework. You must explicitly opt in to receive text messages from us (for example, by checking a consent box on a quote-request form). You can opt out anytime by replying STOP to any message; reply HELP for help. Your mobile carrier’s standard message and data rates may apply. We do not share or sell your mobile number with third parties for marketing.

Email Consent

By subscribing to our newsletter or providing your email when requesting service, you consent to receive related emails. Unsubscribe anytime by clicking “Unsubscribe” in any email or contacting us at Info@JDHremodeling.com.

Message Frequency and Rates

The frequency of texts and emails varies based on the type of communication and the stage of your project. Standard message and data rates may apply for text messages, as set by your mobile carrier. JDH Remodeling is not responsible for these charges.

Automated and AI-Assisted Communications

Examples of AI-assisted communications include:

• Inbound call answering and scheduling: When you call our published numbers, an AI voice agent may answer, gather your name, address, and project details, and schedule an inspection on a human team member’s calendar. The AI agent will identify itself and disclose that the call is being recorded.
• SMS auto-responses: An AI system may reply to inbound text messages to confirm receipt, ask qualifying questions, and route the lead to a human team member. You may opt out of automated SMS at any time by replying STOP.
• Email and quote drafting: Our team may use AI tools to draft estimates, summarize calls, or prepare proposals. All AI-generated content is reviewed by a human before being acted upon.

You may request to speak with a human at any time during a call or text conversation; we will route you to a team member as soon as possible.

Service Providers and Sub-Processors

We share limited information with trusted third-party service providers who help us run our business. These providers are contractually bound to protect your data and use it only for the purposes we authorize. Categories include:

• Customer Relationship Management (CRM): HubSpot
• Project / Job Management: JobNimbus
• Call Tracking, Recording, and SMS: CallRail, Twilio
• Call Transcription: AssemblyAI, Deepgram
• AI Language Models: Anthropic (Claude)
• Analytics and Advertising: Google (Analytics, Ads, Business Profile, Local Services Ads), Meta (Facebook / Instagram), Microsoft Advertising
• Hosting and Content Delivery: Vercel, Cloudflare, WordPress hosting
• Database and File Storage: Supabase, Cloudflare R2
• Payment Processing: Industry-standard payment processors (we do not store card numbers)
• Financing Partners: When you apply for financing through our partners, your application data is shared with the chosen lender, subject to their own privacy policy
• Email Delivery: Standard transactional and marketing email providers

We do not sell, rent, or trade your personal information. We may disclose information when required by law, court order, or to protect our legal rights.

Sharing Your Information

Beyond the service providers above, we may share your information in these limited circumstances:

• Legal Obligations: When required by law, subpoena, or court order, or to protect the safety, rights, or property of JDH Remodeling, our customers, or the public.
• Business Transfers: If JDH Remodeling is acquired, merged, or sells substantially all of its assets, your information may be transferred. We will notify you and provide opt-out options where required.
• With Your Consent: We may share information with third parties if you explicitly agree (for example, when requesting a referral or warranty claim with a manufacturer).
• Manufacturer Warranty Registration: When you elect to register an Owens Corning, ProVia, VELUX, or similar manufacturer warranty, the manufacturer will receive your name, address, and product information necessary to register the warranty.

Your mobile number is never shared with third parties for marketing without your express consent.

Children’s Privacy

Our Website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If you are under 13, do not use our Website or submit information without parental consent. If you believe we have collected such information, contact us at Info@JDHremodeling.com and we will delete it.

Your Rights and Choices

You have the following rights over your personal information. To exercise any of these rights, contact us at Info@JDHremodeling.com. We will respond within the timeframes required by applicable law.

• Opt-Out of Marketing: Stop receiving texts by replying STOP, or emails by clicking “Unsubscribe.” You may continue to receive transactional messages related to active projects.
• Access, Correct, or Delete: Request to view, update, or delete your personal information.
• Data Portability: Request a copy of your information in a portable, machine-readable format.
• Withdraw Consent: Withdraw consent for AI-assisted communications, recording, or marketing at any time.

California Residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These include the right to know what personal information we collect, the right to correct inaccurate information, the right to delete personal information, the right to limit the use of sensitive personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CPRA. Submit requests by email to Info@JDHremodeling.com. We may require identity verification before fulfilling requests.

EEA / UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under GDPR including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority. Contact us to exercise these rights.

Other State Residents

Where state law provides additional privacy rights, you may exercise those rights by contacting us. We do not sell personal information for monetary consideration.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or loss. These include encryption in transit (HTTPS), access controls, vendor security review, and ongoing monitoring. However, no system is fully secure, and you should protect your account credentials and avoid sharing sensitive information over insecure channels.

Data Retention

We retain your information only as long as needed for the purposes in this policy or as required by law. Examples:

• Project and warranty records: retained for the life of the warranty plus any statutory limitations period.
• Call recordings and transcripts: retained for up to 24 months for quality and training, unless required longer for legal reasons.
• Marketing data: deleted upon your opt-out request, except where retention is necessary for suppression-list purposes.
• Analytics data: retained per the defaults of our analytics providers (typically 14 to 26 months in aggregate form).

International Data Transfers

Our Website and most of our service providers are based in the United States. If you are located outside the U.S., your information may be transferred to, stored in, and processed in the U.S. or other jurisdictions where privacy laws may differ. By using our Website or contacting us, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or applicable law. Updates will be posted on this page with a new “Last Updated” date. Material changes will be communicated by email or a prominent notice on the Website where required. Your continued use of the Website after changes are posted indicates your acceptance.